All preorder items are subject to a non-refundable deposit of £5. This will be immediately charged to your card; the remainder of the balance will be charged around the time we receive the preorder item.
We do not have an automated response emailing system, instead preferring to send personal confirmations at the end of each shipping day. Please do not be concerned if you don't immediately get a confirmation of your order. Preorders will also be confirmed by the end of the day, and again on the day the item(s) ship.
Guarantees, returns, cancellations etc.:
If your product is faulty, we will replace it. New hardware comes with a 1 year guarantee. 2nd hand hardware and all games come with a 90 day guarantee.
Your right to cancel: your right to cancel an order for goods starts the moment you place the order and ends 14 days from the day you receive your goods. Any goods which are sealed cannot be returned unless they are still sealed. Unsealed items are expected to be returned in the same condition in which we sent them. If they arrive back in significantly different condition, we may not offer a full refund. We recommend you use sufficient packaging to protect the items you are returning (ideally the same packaging we used to send the goods to you) and return by a trackable means. UK delivery charge will only be refunded at it's most basic rate.
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